Digital Transformation In Public Administration: Case Study National Electoral Council Of Manabí

Abstract

The research aimed to analyze the impact of digital transformation on the administrative management of the National Electoral Council of the province of Manabí, in terms of operational efficiency, institutional transparency, and the quality of public services. A quantitative approach was used, with a descriptive-correlational, cross-sectional design. The total population of the institution consisted of 65 employees, from whom those performing administrative and management functions were selected. This purposive sample resulted in 23 employees who completed the survey and were also subjected to a direct observation instrument. The results indicate a partial implementation of digital tools: for example, the Quipux document management system and other internal platforms coexist with manual processes. Employees indicated that these technologies have not reduced processing times or eliminated paper records, thus limiting efficiency. Training on the new systems was considered insufficient by the staff. Regarding transparency, although digital platforms streamline some procedures, perceptions of accountability remained divided. It is concluded that digital transformation in this organization is still in its early stages and fragmented. Despite initial modernization efforts, there is no comprehensive strategy or consolidated digital organizational culture. Without strong institutional support and adequate resources, the potential benefits of digitalization in terms of efficiency, transparency, and quality of public services remain limited.