Impacto de la inteligencia artificial en las bibliotecas: revisión sistemática 2021-2025: Impact of Artificial Intelligence on Libraries: A Systematic Review 2021-2025

Selena Maritza Iman Zambrano; Jeniffer Josselyn Castro Loor; Karelly Dayanara Cedeño Álava; Shirley Verónica Chávez Vera

doi:10.33936/cognosis.v10iEE(1).8563

Authors

Selena Maritza Iman Zambrano Departamento Ciencias Sociales y Comportamiento, Facultad de Ciencias Humanísticas y Sociales, Universidad Técnica Manabí. Ecuador. https://orcid.org/0000-0001-6656-8326
Jeniffer Josselyn Castro Loor Departamento de Ciencias de la Información, Facultad de Ciencias Humanísticas y Sociales, Universidad Técnica Manabí. Ecuador. https://orcid.org/0009-0004-8374-2188
Karelly Dayanara Cedeño Álava Departamento de Ciencias de la Información, Facultad de Ciencias Humanísticas y Sociales, Universidad Técnica Manabí. Ecuador. https://orcid.org/0009-0004-8579-6649
Shirley Verónica Chávez Vera Departamento de Ciencias de la Información, Facultad de Ciencias Humanísticas y Sociales, Universidad Técnica Manabí. Ecuador. https://orcid.org/0009-0008-6679-2385

DOI:

https://doi.org/10.33936/cognosis.v10iEE(1).8563

Abstract

Artificial intelligence (AI) has established itself in the new technological era as an effective tool for performing tasks that used to require human intelligence. AI has revolutionized several areas; among them, libraries, where it has generated the possibility of automating processes such as the organization of collections, services and personalized user attention through chatbots. The research focused on analyzing the impact of AI in libraries, for this, a qualitative approach was applied based on a systematic review of scientific articles published from 2021 to 2025 in ERIC, Google Scholar and Scopus databases. This study reveals the importance of the use of AI in libraries in three main areas; the attention of users through chatbots, the automation of internal processes (administrative tasks, classification of collections and document organization) and the personalization of services through recommendation systems. In this context, the application of AI in libraries is shown as a transformative resource that not only optimizes processes, but also improves the user experience and broadens access to information.

KEYWORDS: Libraries; artificial intelligence (AI); automation; systematic review.

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References

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Impact of Artificial Intelligence on Libraries: A Systematic Review 2021-2025