Effectiveness of business decision making, through, the application of the comprehensive control board

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Abstract

  Production processes are made up of a series of tasks that generally require fundamental resources such as capital and time, the latter especially having a direct impact on the decisions to be made within organizations, in this case the automotive sector. Therefore, this research aims to carry out an analysis on the effectiveness of business decision-making, through the application of the comprehensive control panel also called Balanced Scorecard, minimizing bottlenecks and reducing leisure time. It has character of non-experimental descriptive and with a quantitative approach, a non-probabilistic sampling for convenience was implemented according to two common characteristics: the geographical location and the type o industry sector, managing to specify a conglomerate of 1,182 companies within the province of Santo Domingo de los Tsáchilas, Ecuador. This made it possible to generate results globally, from the financial perspective, the client, the internal processes and growth.   Keywords: Productive process, balanced scorecard, Automotive industry,