Culture and organizational performance of the Educational Unit Arco Iris Portoviejo, Manabí, Ecuador
DOI:
https://doi.org/10.33936/recus.v5i3.2742Keywords:
Organization culture, Denison questionnaire, organizational performanceAbstract
Culture is a way of thinking, acting, feeling that requires quality and distinctive representation of an organization. This work aims to analyze the culture and organizational performance in the Arco Iris Educational Unit of the city of Portoviejo in the consecutive periods 2018 and 2019. The methods applied are qualitative-quantitative, the study sample was chosen by sampling no probabilistic for convenience. The technique used was the survey of administrators and teachers of the educational institution. The results show that the institution has an organizational culture well defined by its collaborators, which allows it to achieve objectives and proposed results, its managers generate new challenges so that the projection and desired success are met. It is demonstrated that there is a connection between cultural characteristics and organizational performance indicators such as market participation, innovation, product and service quality, employee satisfaction, although in the variable’s profitability-return of assets and income and sales has been negative This is attributed to the weak economy that the country went through during the years of the study.
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References
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Lee, J.-C., Shiue, Y.-C., & Chen, C.-Y. (2016). Examining the impacts of organizational culture and top management
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(54), 462-474.
Martínez, M. (2010). Relaciones entre cultura y desempeño organizacional en una muestra de empresas
colombianas: reflexiones sobre la utilización del modelo de Denison. Cuadernos de Administración, vol. 23, núm.
40, enero-junio, 163-190.
Nazarian, A., Atkinson, P., & Foroudi, P. (2017). Influence of national culture and balanced organizational culture
on the hotel industry’s performance, International Journal of Hospitality Management, (63), 22-32.
O´Reilly, C. A., Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: A profile comparisons
approach to assessing person-organization fit. Academy of Management Journal, 34, 487-516.
Pettigrew, A. (1979). On studying organizational culture. Administrative Sciencie Quartely, (24), 570 – 581.
Sarrate, C. M., & González, O. Á. L. (2013). Animación e intervención sociocultural. Editorial UNED, 2013.
Sathe, V. (1985). Culture and related corporate realities: Text, cases, and _readings on organizational entry,
establishment, and chance. Homewood (IL): Irwin.
Schein, E. (1985). Organizational culture and leadership. San Francisco. Jessy – Bass.
Schein, E. (2004) Cultura organizacional y liderazgo. (3ra ed), Jossey-Bass, San Francisco.
Sensuse, D., Cahyaningsih, E., & Wibowo, W. (2015) Knowledge Management: Organizational Culture in
Indonesian Government Human Capital Management. Procedia Computer Science, (72), 485 – 494.
Siehl, C., & Martin, J. (1984). The role of symbolic managemente: how can manafer effectively transmit
organizational culture? En J.D. Hunt, D. Hosking, C. Schriesheim and R. Steward (Eds.). Leaders and managers:
international perspectives on managerial behavior and leadership, 227 – 239. New York: Pergamon.
Smerek, R., & Denison, D. (2007). Social capital in organizations: Understanding the link to firm performance.
Academy of Management Best Paper Proceedings.
Trice, H., & Beyer, J. M. (1933). The cultures of Works organizations. Englewood Cliffs, (NY): Pretice Hall.
Wei, Y., & Miraglia, S. (2017). Organizational culture and knowledge transfer in project-based organizations:
Theoretical insights from a Chinese construction firm, International Journal of Project Management, (35),
571-585.
based on Denison model, Procedia - Social and Behavioral Sciences, (230), 387 – 395.
Alaarj, S., Abidin, Z., & Ahmad, U. (2016). Mediating Role of Trust on the Effects of Knowledge Management
Capabilities on Organizational Performance, (I. 2.-3. 12th International Strategic Management Conference, Ed.)
Procedia - Social and Behavioral Sciences, (235), 729 – 738.
Ardila, D. C., & Martínez, D. J. (2013). Cultura organizacional, desempeño e innovación de UNCO UNITED
estudiantes (Bachelor's thesis, Universidad de La Sabana). http://intellectum.unisabana.edu.co/bitstream
/handle/10818/6501/126122.pdf?sequence=1
Arizmendi, K., Carlos, F., De León, S., & Hernández, A. (s.f.). Nielsen: Modelo d evaluación, calidad y certificación.
Emaze: amazing presentations. https://www.emaze.com/@ACZQOIQL/Presentation-Name
Barrera, R. (2013). El Concepto de la Cultura: Definiciones, debates y usos sociales. Revista de Clases historia.
España. file:///C:/Users/10/Downloads/Dialnet-ElConceptoDeLaCultura5173324%20(1).pdf
Bernardi, C., & Menezes, L. (2018). La percepción de la cultura Organizacional en América Latina.
https://www.spencerstuart.com/research-and-insight/the-perception-of-organizational-culture-in-latin-america-
spanish
Bonavia, T., Prado, V., & García, A. (2010). Adaptación al español del instrumento sobre cultura organizacional de
Denison. Summa Psicológica UST, 7(1), 15-32. http://digital.csic.es/bitstream/10261/104177/1/SUMMA%20Psicol
%C3%B3gica.pdf
Cameron, K., & Quinn, R. (2006). Diagnosing and changing organizational culture (edición revisada).
Charón, D. L. (2007). Importancia de la cultura organizacional para el desarrollo del sistema de gestión de la
calidad. Ciencia en su PC, (5). http://www.redalyc.org/pdf/1813/181315033009.pdf
Cheung, S., Wong, P., & Ada, W. (2011). Towards an organizational culture framework in construction,
International Journal of Project Management, (29), 33-44.
Chuc, C. F. (2017). Un modelo adecuado para diagnosticar la Cultura Organizacional.
Chukwu, B. A., Aguwamba, S. M., & Kanu, E. C. (2017). The impact of organizational culture on performance of
banking industry in Nigeria.
Córdoba, V. M. (s.f.). Sobre el término cultura y sus posibles implicaciones. SynthesiS. Volumen (47), 1-5.
http://www.uach.mx/extension_y_difusion/synthesis/2009/01/21/sobre_el_termino_ cultura.pdf
Denison, D. (1982). The climate, culture, and effectiveness of work organizations: A study of organizational
behavior and financial performance. Doctoral dissertation, University of Michigan.
Denison, D. (1984). Bringing corporate culture to the bottom line. En: Organizational Dynamics, 13: 4-22.
Denison, D. (1990). Corporate culture and organizational effectiveness.
Denison, D., & Neale, W. S. (1996). Denison organizational culture survey: facilitator guide. Ann Arbor (MI): Aviat.
Denison, D. (2000). Organizational culture: Can it be a key lever for driving organizational change? in S.
Cartwright and C. Cooper. (Eds.) The Handbook of Organizational Culture. London: John Wiley & Sons.
Denison, D., Hooijberg, R., Lane, N., & Lief, C. (2012). LeadingCulture Change in Global Organizations. San
Francisco: Jossey-Bass/Wiley.
Denison, D., & Mishra, A. (1995). Toward a theory of organizational culture and effectiveness. En: Organisation
Science, 6(2), 204-223.
Dessleer, G. (1998). Management: Leading people and organizations in the 21st century. Upper Saddle River:
Prentice Hall.
Frost, P., Moore, L., Louis, M., Lundberg, C., & Martin, J. (1985). Organizational culture. Newbury Park, CA: Sage.
Gallivan, M., & Srite, M. (2005). Information technology and culture: Identifying fragmentary and holistic
perspectives of culture, Information and Organization, (15), 295-338.
Garay, R. E. R. (2009). La cultura organizacional. Un potencial activo estratégico desde la perspectiva de la
administración. Invenio: Revista de investigación académica, (22), 67-92.
Great place to work Institute. (2016). Success and a High – Trust Culture. http://learn.greatplacetowork.com
/rs/520-AOO-982/images/GPTW%202016%20Exec%20Summary%20Business%20Case%204%20page%20Final.pdf
Gutiérrez, F. M. (2014). La cultura organizacional, variable importante para obtener ventaja competitiva
(Bachelor's thesis, Universidad Militar Nueva Granada). http://repository.unimilitar.edu.co/bitstream/10654
/10669/1/GutierrezFierroMelissa 2013.pdf
Hernández, M., Mendoza, J., & González, L. (2007). La complejidad del estudio de la cultura organizacional.
Dialnet. Empresa global y mercados locales. XXI Congreso Anual AEDEM, Universidad Rey Juan Carlos, Madrid, 6,7 y 8 de junio de 2007 / coord. por Carmelo Mercado Idoeta, Vol. 2, 2007 (Comunicaciones), ISBN
978-84-7356-500-4, p. 12.
Hofstede, G., & Bond, M. (1988). The Confucius Connection: From Cultural Roots to Economic Growth,
Organizational Dynamics, Vol. 16 (Spring), 5-21.
Itoiz, J., Trupa, N., & Vacca, L. C. (2010). Discutiendo el concepto de cultura. In VI Jornadas de Sociología de la
UNLP 9 y 10 de diciembre de 2010 La Plata, Argentina. Universidad Nacional de La Plata. Facultad de
Humanidades y Ciencias de la Educación. Departamento de Sociología. https://www.aacademica.org/000-027
/749.pdf
Jones, G. (2004). Organizational theory, design, and change: tect and Cases. Upper Saddle River (NJ): Pearson-
Prentice Hall.
Klimas, P. (2016). Organizational culture and coopetition: An exploratory study of the features, models and role
in the Polish Aviation Industry, Industrial Marketing Management, (53), 91-102
Lee, J.-C., Shiue, Y.-C., & Chen, C.-Y. (2016). Examining the impacts of organizational culture and top management
support of knowledge sharing on the success of software process improvement, Computers in Human Behavior,
(54), 462-474.
Martínez, M. (2010). Relaciones entre cultura y desempeño organizacional en una muestra de empresas
colombianas: reflexiones sobre la utilización del modelo de Denison. Cuadernos de Administración, vol. 23, núm.
40, enero-junio, 163-190.
Nazarian, A., Atkinson, P., & Foroudi, P. (2017). Influence of national culture and balanced organizational culture
on the hotel industry’s performance, International Journal of Hospitality Management, (63), 22-32.
O´Reilly, C. A., Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: A profile comparisons
approach to assessing person-organization fit. Academy of Management Journal, 34, 487-516.
Pettigrew, A. (1979). On studying organizational culture. Administrative Sciencie Quartely, (24), 570 – 581.
Sarrate, C. M., & González, O. Á. L. (2013). Animación e intervención sociocultural. Editorial UNED, 2013.
Sathe, V. (1985). Culture and related corporate realities: Text, cases, and _readings on organizational entry,
establishment, and chance. Homewood (IL): Irwin.
Schein, E. (1985). Organizational culture and leadership. San Francisco. Jessy – Bass.
Schein, E. (2004) Cultura organizacional y liderazgo. (3ra ed), Jossey-Bass, San Francisco.
Sensuse, D., Cahyaningsih, E., & Wibowo, W. (2015) Knowledge Management: Organizational Culture in
Indonesian Government Human Capital Management. Procedia Computer Science, (72), 485 – 494.
Siehl, C., & Martin, J. (1984). The role of symbolic managemente: how can manafer effectively transmit
organizational culture? En J.D. Hunt, D. Hosking, C. Schriesheim and R. Steward (Eds.). Leaders and managers:
international perspectives on managerial behavior and leadership, 227 – 239. New York: Pergamon.
Smerek, R., & Denison, D. (2007). Social capital in organizations: Understanding the link to firm performance.
Academy of Management Best Paper Proceedings.
Trice, H., & Beyer, J. M. (1933). The cultures of Works organizations. Englewood Cliffs, (NY): Pretice Hall.
Wei, Y., & Miraglia, S. (2017). Organizational culture and knowledge transfer in project-based organizations:
Theoretical insights from a Chinese construction firm, International Journal of Project Management, (35),
571-585.
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2020-12-30
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Copyright (c) 2020 Gabriela Elizabeth Zambrano Mendoza, Ana Isabel Ruiz Cedeño, Ana Isabel Ruiz Cedeño, Walter Iván Navas Bayona
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