Metodología para el estudio de destinos turísticos resilientes

Abstract

Resilience in tourist destinations makes it possible to face adverse situations and recover, contributes to sustainability, the participation of stakeholders and the population in general, favors the quality of services by far exceeding customer expectations. The objective of this work is to design a methodology for the study of resilient tourist destinations to increase the demand in the regions in correspondence with the supply without stopping the growth and development of tourism. Theoretical and empirical methods were used in the research, based on the critical study of the consulted bibliography: scientific articles published in indexed journals, other primary and secondary sources. Its scientific result is an integrated and flexible methodology that allows studying tourist destinations from the perspective of world tourism resilience regardless of their own characteristics. The conclusions highlight and emphasize the importance of applying the methodology to lay the foundations and learn about the behavior of tourism indicators that may be affected in crisis conditions and proceed accordingly to achieve the goal of resilient, sustainable, inclusive and responsible tourism.