Gobierno electrónico en la gestión de la administración pública

Autores/as

Sayuri Gabriela Támara Trujillo Universidad Nacional Mayor de San Marcos, Perú.
Walter Alfonso Espinoza Olcay Universidad Nacional Mayor de San Marcos, Perú.

DOI:

https://doi.org/10.33936/rehuso.v8i1.5438

Palabras clave:

gobierno electrónico, administración pública, Servqual, Egovqual, Blockchain

Resumen

La presente investigación tuvo como objetivo principal la identificación de estudios sobre gobierno electrónico en la administración pública. la implementación, análisis y evaluación del mismo. Es un estudio descriptivo no experimental, basado en la revisión de literatura científica. Se utilizó como instrumento de recolección de datos una plantilla de registros de metadatos de cada artículo, donde se destacó, objetivos, marco teórico, metodología, resultados y conclusiones, que permitieron un estudio del arte sobre el gobierno electrónico en la administración pública. Los resultados del estudio indica que se identificaron 28 herramientas para la evaluación del gobierno electrónico para la administración pública, donde se destaca eGovqual, Servqual, Blockchain y técnicas de encuesta de satisfacción de servicios de gobierno electrónico. Se concluye en el estudio que existen herramientas en pleno funcionamiento para la evaluación e implementación, cuyos resultados son experiencias interesantes para los países en vías de desarrollo.

Descargas

La descarga de datos todavía no está disponible.

Citas

Agarwal, R., Thakur, V., & Chauhan, R. (2017). Enterprise Architecture for e-Government. Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance. https://doi.org/10.1145/3047273.3047330

Al-Refaie, A., Ramadna, A., & Bata, N. (2017). Barriers to e-government adoption in jordanian organizations from users' and employees' perspectives. International Journal of Electronic Government Research, 13(1), 33-51. https://doi.org/10.4018/IJEGR.2017010103

Albalushi, T.H., Ali, S. (2015). Evaluation of the quality of E-government services: Quality trend analysis. International Conference on Information and Communication Technology Research, 226-229. https://doi.org.10.1109/ICTRC.2015.7156463

Albar, Mooduto, H., Yuhefizar, Napitupulu, D., & Hidayat, R. (2018). Is E-Government Service Quality (e-GovQual) Model Still Relevant? A Study in the context of Indonesian Government. 2018 8th International Conference on Computer Science and Information Technology (CSIT). https://doi.org/10.1109/csit.2018.8486357

Balushi, T. A., & Ali, S. (2016). Exploring the Dimensions of Electronic Government Service Quality. International Conferences on Software Engineering and Knowledge Engineering. https://doi.org/10.18293/seke2016-061

Banghui Zhang & Yonghan Zhu (2020): Comparing attitudes towards adoption of e-government between urban users and rural users: an empirical study in Chongqing municipality, China. Behaviour & Information Technology, 38 (12), 1182-1194. https://doi.org/10.1080/0144929X.2020.1743361

Batini, C.; Viscusi, G.; Cherubini, D. (2009). GovQual: A quality driven methodology for E-Government project planning. Government Information Quarterly, 26(1), 106–117. https://doi.org/10.1016/j.giq.2008.03.002

Guevara Patiño, R. (2016). El estado del arte en la investigación: ¿análisis de los conocimientos acumulados o indagación por nuevos sentidos? Revista Folios, (44), 165-179. https://www.redalyc.org/articulo.oa?id=345945922011

Hou, H. (2017). The Application of Blockchain Technology in E-Government in China. 26th International Conference on Computer Communication and Networks (ICCCN). https://doi.org/10.1109/icccn.2017.8038519

Kalampokis, E., Karamanou, A., & Tarabanis, K. (2021). Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data. Lecture Notes in Computer Science, 247–258. https://doi.org/10.1007/978-3-030-84789-0_18

Kassen, M. (2021). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103(2022). https://doi.org/10.1016/j.is.2021.101862

Kumar, C., & Mukund, C. (2020). A Review of Select Innovations and Emerging Trends in E-Governance. International Journal of Research in Engineering, Science and Management, 3(8), 65-68.

Mensah, Isaac Kofi (2019). Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services. International Journal of Public Administration, (), 1–9. https://doi.org/10.1080/01900692.2019.1628059

Ningsi, N., Z, N., & Gusnawati, G. (2020). Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency). INTENSIF: Jurnal Ilmiah Penelitian Dan Penerapan Teknologi Sistem Informasi, 4(2), 142-158. https://doi.org/10.29407/intensif.v4i2.13707

Ocampo, L., Alinsub, J., Casul, R. A., Enquig, G., Luar, M., Panuncillon, N., Bongo, M., & Ocampo, C. O. (2019). Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies. Socio-Economic Planning Sciences, 68, 1-32. https://doi.org/10.1016/j.seps.2017.12.002

Papadomichelaki, X., & Mentzas, G. (2012). e-GovQual: A multiple-item scale for assessing e-government service quality. Government Information Quarterly, 29(1), 98–109. https://doi.org/10.1016/j.giq.2011.08.011

Putra, E., Y. & Imanuel, P., G. (2020). Evaluation of Service Quality of Manado City Government Website with E-GovQual Approach to Calculate Importance Performance Analysis. International Conference on Cybernetics and Intelligent System (ICORIS). https://doi.org/10.1109/icoris50180.2020.932

Viscusi G. (2009). The eGovQual Methodology: Information Systems Planning as Research Intervention. Sprouts, 9(15), 1-7. http://sprouts.aisnet.org/9-15

Wang, Y., Quan, A., Ma, X., & Qu, J. (2020). E-government Deep Recommendation System Based on User Churn. 2020 IEEE 8th International Conference on Smart City and Informatization (iSCI). https://doi.org/10.1109/isci50694.2020.00011

Yasir, A., Hu, X., Ahmad, M., Rauf, A., Shi, J., & Ali Nasir, S. (2020). Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach. International Journal of Environmental Research and Public Health, 17(8). http://dx.doi.org/10.3390/ijerph17082954

Zhao, W. (2021). Construction and Application of E-Government Simulation Network Experimental Teaching Practice Environment under the Background of Machine Learning. Mobile Information Systems, 1–9. https://doi.org/10.1155/2021/1952428