Diagnosis of the document management system of the Natalia Huerta de Niemes hospital

Abstract

Document management is the elementary process for an adequate organization of documents applying standardized techniques and norms. The objective of this research is to evaluate the document management and file organization system of the Natalia Huerta de Niemes hospital, in the Rocafuerte canton in the Manabí-Ecuador province, considering that the documents constitute faithful evidence of the processes of this health home. For the development of the research, a descriptive study with a qualitative approach was carried out, which allowed addressing the main characteristics of the system from its operation and application of processes and procedures for the management of the documentary heritage. For the bibliographic review, the documentary analysis method was applied by reviewing the theoretical assumptions in the approach to the subject. The sampling is non-probabilistic, it is intentional, through the technique of the structured interview carried out with the personnel that works in the archive, to obtain data, an observation sheet was prepared with items that identify the procedures that are developed. Among the main results, the lack of standardized instruments that guide the document management process stands out, therefore, it is necessary to develop a document management policy, procedure manual, instructions for maintenance and preservation of the information generated by this hospital, it is concluded that it is necessary for the institution to have professional personnel in a specific area; It is suggested that the authorities allocate human, financial, technical and technological resources for an effective and efficient management of their documentary collection.