The administrative manual as a device for systematizing organizational behavior and strengthening institutional performance

Authors

Nilda Isabel Chirinos de Sánchez University of Carabobo. Faculty of Economic and Social Sciences. Carabobo, Venezuela https://orcid.org/0000-0002-5875-0336
Magda Francisca Cejas Martínez National University of Chimborazo (UNACH), Research Department, Chimborazo, Ecuador https://orcid.org/0000-0002-0618-3608
Ana Jacinta Anzola Bonalde University of Carabobo. Faculty of Economic and Social Sciences. Carabobo, Venezuela https://orcid.org/0009-0006-5982-9210
Juan Pablo Morales Corozo Pontifical Catholic University of Ecuador. Ecuador https://orcid.org/0000-0002-4538-4488

DOI:

https://doi.org/10.33936/psidial.v4i1.7694

Keywords:

Hospital Management, Administrative Manuals, Ecology of Knowledge, organizational culture

Abstract

The present study has the general objective of establishing the components that define a manual of policies, rules, and administrative procedures for the Venezuelan Red Cross, Valencia Branch, aimed at contributing to the standardisation of processes and strengthening institutional performance from a managerial efficiency perspective. The research follows a qualitative, documentary-based approach, supported by content analysis of secondary sources—books, scientific articles, regulatory documents, and theses—which enabled a comprehensive understanding of the implications of hospital management in the structuring of administrative manuals, within a framework of the ecology of knowledge. The methodology, grounded in the works of Hurtado de Barrera (2010), Krippendorff (2018), and Gadamer (2004), facilitated a critical reading and hermeneutic interpretation of the analysed texts, allowing for the identification of patterns, categories, and key theoretical contributions. The study revealed that administrative manuals are strategic tools for modern organisational management, as they enhance operational coordination, staff training, decision-making, and the consolidation of a coherent institutional culture. Additionally, the incorporation of digital technologies—such as QR codes—is highlighted as an innovative means to facilitate access to and updates of these documents. Among the most relevant conclusions, it is emphasised that the systematisation of organisational knowledge through administrative manuals strengthens institutional responsiveness, promotes transparency, and improves operational efficiency. Their design and implementation should be regarded as a strategic investment that integrates knowledge, technology, and organisational culture.

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