Influence of burnout on emotional intelligence in public servants

Abstract

The present research work was carried out with the objective of analyzing the relationship between Burnout Syndrome and Emotional Intelligence in public servants of the National Electricity Corporation CNEL of the Bolívar canton for the improvement of work performance in the period 2022. To achieve The objectives were used several methods such as inductive, deductive and analytical, which helped carry out the activities, meanwhile the research techniques helped us in data collection, one of these techniques was the survey which was applied to the 18 officials who are covered by the Labor Code, the information obtained was tabulated through the Google forms platform and in turn the interview was carried out with the manager of CNEL de Calceta, the results obtained showed a level moderate burnout syndrome in the administrative area compared to the level of burnout in the operational area, which was higher. Finally, the conclusions of the research determine that the incidence of burnout syndrome in the emotional intelligence of CNEL public servants in the Bolívar canton influences when the end of the working day approaches since work fatigue prevents them from successfully carrying out their work. daily, and to reduce these levels of stress they must make institutional policies that help mitigate these levels of burnout.